Returns & Refunds

Not happy with an item? You can request a return or exchange from My Orders within the return window after delivery (shown on the product page — 7 days unless stated otherwise).

What can be returned

• Ready-to-wear items, unused, with original tags and packaging.
• Items that arrive damaged, defective or different from what you ordered.

What cannot be returned

• Made-to-measure or customised items, and orders created from a custom request or bid.
• Innerwear, lingerie and items marked non-returnable.

Refunds

Once the partner receives and checks the item, the refund is sent to your original payment method, usually within 5–7 working days. You can follow the refund status in My Orders.